Acknowledgments ............................................... vii
Introduction: The Changing Face of Technical Communication
in the Global Outsourcing Economy
Carlos Evict ................................................. 1
PART I Outsourcing Practices by Region
CHAPTER 1
Technical Communication and IT Outsourcing in India—
Past, Present, and Future
Prashant Natarajan and Makarand Pandit ...................... 11
CHAPTER 2
Defining Technical Communication in the United States and
India: A Contrastive Analysis of Established Curricula and
Desired Abilities
Carlos Evia ................................................. 31
CHAPTER 3
Africa Goes for Outsourcing
Michael Jarvis Kwadzo Bokor ................................. 47
CHAPTER 4
Outsourcing of Technical Communication Tasks from German-
Speaking Contexts
Petra Drewer and Charlotte Kaempf ........................... 67
CHAPTER 5
Approaching Outsourcing in Rhetoric and Professional
Communication: Lessons from U.S.-Owned Maquilas in Mexico
Barry Thatcher and Victoriano Garza-Almanza ................. 87
PART II Management and Cross-Cultural Communication Issues
CHAPTER 6
The Information Developer's Dilemma
JoAnn T. Hackos and William Hackos, Jr. .................... 109
CHAPTER 7
Language, Culture, and Collaboration in Offshore Outsourcing:
A Case Study of International Training Team Communication
Competencies
Jim Melton ................................................. 123
CHAPTER 8
The Implications of Outsourcing for Technical Editing
Clinton R. Lanier .......................................... 147
PART III Legal, Ethical, and Political Issues
CHAPTER 9
The Privacy Problems Related to International Outsourcing:
A Perspective for Technical Communicators
Kirk St. Amant ............................................. 165
CHAPTER 10
Outsourcing Technical Communication: The Policy Behind the
Practice
Keith Gibson ............................................... 185
CHAPTER 11
Obligations and Opportunities: Legal Issues in Offshore
Outsourcing Technical Communication
Charlsye Smith Diaz ........................................ 203
Conclusion
Personal Reflection on Developing a Viable Trajectory for
Outsourcing Technical Communications
Barry Thatcher ............................................. 215
Contributors .................................................. 221
Index ......................................................... 225
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