MisLeading indicators: how to reliably measure your business / Ph.Green, G.Gabor. - Santa Barbara: Praeger, 2012. - xii, 286 p. - Bibliogr.: p.269-274. - Ind.: p.275-286. - ISBN 978-0-313-39595-6  Место хранения:   01 | ГПНТБ СО РАН | Новосибирск

Оглавление / Contents

Preface ........................................................ ix Acknowledgments ................................................ xi ONE: What Indicators Indicate ................................ 1 TWO: Counting, Recounting, and Miscounting .................. 13 THREE: Measuring Accurately with Instruments .................. 35 FOUR: Rating, Scoring, and Ranking Reliably .................. 58 FIVE: How People React to Measurements ....................... 70 SIX: Why Performance Dashboards Mislead ..................... 82 SEVEN: Focusing Employees with Measurements .................. 103 EIGHT: Going Against the Flow: Navigating Changing Data Streams ............................................... 127 NINE: How Averages Distort Indicators ....................... 158 TEN: Opposing Views: Are You Being Misled? ................. 186 ELEVEN: Misleading Ourselves with Measurements of Risk ........ 220 Notes ......................................................... 257 Bibliography .................................................. 269 Index ......................................................... 275