Introduction .................................................... vii A Note on Terminology .......................................... xvii A Note on the Exercises .......................................... xx 1 Violent Conflict as a Problem .................................. 1 The Logic of a Collaborative, Analytical Approach .............. 1 Violence as the Problem ........................................ 2 Traditional Third Party Intervention ........................... 3 An Alternative Approach: Collaborative Problem Solving ......... 5 Principles of Problem Solving .................................. 6 2 Diagnosing the Situation ...................................... 10 Appropriate Conditions: Timing a Problem-Solving Initiative ... 10 Selecting the Parties ......................................... 29 Principles of Selection ....................................... 30 The Question of 'Representatives' ............................. 34 The Dilemma of Divided Parties ................................ 36 The Dilemma of 'Power Imbalance' .............................. 37 3 Contacts: Access to the Parties ............................... 57 Approaching the Parties ....................................... 57 Initial Talks with Party Representatives ...................... 61 4 Arrangements for the First Workshop ........................... 81 The Organizational Background ................................. 81 Financial Support ............................................. 86 The Setting of the Workshop ................................... 87 Assembling the Panel .......................................... 89 A Re-analysis of Available Information ........................ 98 Preliminary Preparations ..................................... 100 5 The Conduct of a Workshop .................................... 102 The First Workshop: An Ideal Model ........................... 102 The Practical Aspects ........................................ 114 The Role of the Panel ........................................ 116 The Role of Ideas in Problem Solving ......................... 118 Final Stages: Preparing for Return ........................... 130 Continuing the Exercise: Workshop Sets and Series ............ 140 6 The Results of the Workshop .................................. 144 Re-entry and Follow-up ....................................... 144 Outcome and Assessment ....................................... 148 Workshop Series and 'Continuing' Workshops ................... 157 Planning for the Future of Collaborative Problem Solving ..... 162 General Bibliography ......................................... 164 Practitioner Bibliography .................................... 169 Index ........................................................ 185