Preface ....................................................... xii
Acknowledgment ................................................ xix
Section I The High-Tech Workplace
Chapter I
"Boundary-Spanning" Practices and Paradoxes Related to Trust
Among People and Machines in a High-Tech Oil and Gas
Environment ..................................................... 1
Vidar Hepsø, Statoil Research and Technology, Norway
Chapter II
The Information Society: A Global Discourse and its Local
Translation into Regional Organizational Practices ............. 18
Ester Barinaga, Royal Institute of Technology, Sweden
Chapter III
High-Tech Workers, Management Strategy, and Globalization ...... 42
Jasmine Folz, Seattle Central Community College, USA
Chapter IV
Language Norms and Debate in Hybrid Research Organizations ..... 58
Kate Hayes, University of Western Sydney, Australia
Anneke Fitzgerald, University of Western Sydney, Australia
Section II The Knowledge Worker
Chapter V
High-Tech Meets End-User ....................................... 75
Marc Steen, TNO Information & Communication Technology,
The Netherlands
Chapter VI
Professional Dimension of IT Specialists' Social Role .......... 94
Agnieszka Postuła, University of Warsaw, Poland
Chapter VII
Employee Turnover in the Business Process Outsourcing
Industry in India ............................................. 110
Aruna Ranganathan, Cornell University, USA
Sarosh Kuruvilla, Cornell University, USA
Chapter VIII
Old and New Timings in a High-Tech Firm ....................... 133
Pauline Gleadle, The Open University, UK
Chapter IX
Trustworthiness as an Impression .............................. 152
Dominika Latusek, Kozminski Business School, Poland
Section III Workplace Relations and Power
Chapter X
Social Relations and Knowledge Management Theory and
Practice ...................................................... 167
Marie-Josée Legault, Téluq-UQAM, Canada
Chapter XI
"We Make Magic Here": Exploring Social and Cultural
Practices Within a Global Software Organization in India ...... 191
Marisa D'Mello, University of Oslo, Norway
Chapter XII
Outsourcing in High-Tech Corporations: Voices of Dissent,
Resistance, and Complicity in a Computer Programming
Community ..................................................... 209
Eric Piñeiro, Royal Institute of Technology of Stockholm,
Sweden
Peter Case, University of the West of England, UK
Chapter XIII
Power and Ethics in IS Evaluation ............................. 228
José-Rodrigo Córdoba, University of Hull, UK
Wendy Robson, University of Hull, UK
Chapter XIV
Critical Insights into NHS Information Systems Deployment ..... 245
Rajneesh Chowdhury, CHR Global Consulting Services, India
Alan Nobbs, National Health Service, UK
Chapter XV
Managerial Image, Social Capital, and Risk in a Czech
Engineering Enterprise ........................................ 265
Ben Passmore, University System of Maryland, USA
Section IV Self Management
Chapter XVI
Self-Entrepreneurial Careers: Current Management Practices
in Swiss ICT Work ............................................. 282
Elisabeth K. Kelan, London Business School, UK
Chapter XVII
Reflections on Organizing and Managing in Self-Managed
Knowledge-Work Teams: A Constructionist Turn .................. 298
James J. Keenan, Fairfield University, USA
Chapter XVIII
The Entrepreneurial Constitution of High-Tech Work
Environments .................................................. 316
Maria Aggestam, Lund University, Sweden
Chapter XIX
Identifying Flexibilities ..................................... 330
Marja-Liisa Trux, Helsinki School of Economics, Finland
Chapter XX
Disciplining Innovation? Mobile Information Artefacts in
a Telco Innovation Center ..................................... 351
Chris Russell, University of Wales Institute, Cardiff, UK
Compilation of References ..................................... 367
About the Contributors ........................................ 401
Index ......................................................... 406
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