1. Introduction ................................................. 8
2. IT Governance Fundamentals .................................. 13
2.1. Embedding IT Governance into Corporate Governance ...... 13
2.2. Objectives ............................................. 15
2.2.1. Strategic Alignment ............................. 16
2.2.2. Value Creation .................................. 19
2.2.3. Risk Management ................................. 20
2.2.4. Performance Measurement ......................... 22
2.3. Effectiveness and Efficiency ........................... 23
3. Analysis of IT Problems ..................................... 25
3.1. Problem Identification ................................. 26
3.2. Clustering of Problems ................................. 28
3.2.1. Stage One ....................................... 29
3.2.2. Stage Two ....................................... 31
3.2.3. Stage Three ..................................... 33
3.3. The Holistic Perspective ............................... 35
4. IT Governance Standards and Frameworks ...................... 38
4.1. The Argument ........................................... 38
4.2. Selection .............................................. 40
4.2.1. СОbIТ 4.1 ....................................... 45
4.2.1.1. Purpose ................................ 45
4.2.1.2. Structure .............................. 46
4.2.1.3. Classification ......................... 47
4.2.2. ITIL V3 ......................................... 48
4.2.2.1. Purpose ................................ 48
4.2.2.2. Structure .............................. 49
4.2.2.3. Classification ......................... 49
4.2.3. ISO / IEC 27002: 2005 ........................... 50
4.2.3.1. Purpose ................................ 50
4.2.3.2. Structure .............................. 51
4.2.3.3. Classification ......................... 52
4.2.4. Val IT .......................................... 53
4.2.4.1. Purpose ................................ 53
4.2.4.2. Structure .............................. 53
4.2.4.3. Classification ......................... 55
4.2.5. IT BSC .......................................... 55
4.2.5.1. Purpose ................................ 55
4.2.5.2. Structure .............................. 56
4.2.5.3. Classification ......................... 58
5. Practical Part .............................................. 60
5.1. Defining an efficient IT Governance .................... 60
5.2. Building a Framework for an efficient IT Governance .... 62
5.2.1. Approach ........................................ 62
5.2.2. Matching Frameworks and Problem Clusters ........ 64
5.2.3. Interpretation .................................. 66
5.2.4. Limitations of the Model ........................ 70
5.3. Findings ............................................... 71
5.3.1. Selecting a Proper Framework .................... 72
5.3.2. Mapping Frameworks .............................. 74
6. Case Study: Stadtwerke Dusseldorf ........................... 77
6.1. Identification of IT Problems .......................... 77
6.2. Classification of IT Problems .......................... 78
6.3. Framework Application .................................. 79
6.4. Suggestions ............................................ 82
7. Conclusion and Future Implications .......................... 85
TABLES
Table 1: Stage 1 Clustering of Problems [Own statement] ....... 31
Table 3: Stage 2 Clustering of Problems [Own statement] ....... 32
Table 4: Corrections Added to Stage 2 Clustering of
Problems [Own statement] ............................. 33
Table 5: Stage 3 Clustering of Problems [Own statement] ....... 35
Table 6: Overview of IT Governance Frameworks and Standards
[JoGo2007, 24; with modifications from Nive 2002,
216] ................................................. 42
Table 7: Overview of Selected Frameworks [Own statement] ...... 44
Table 8: CObIT Framework and IT Governance Focus Areas
[ITGI2007, 26] ....................................... 46
Table 9: Classification: CObIT [Own statement] ................ 47
Table 10: Classification: CObIT, ITIL [Own statement] .......... 50
Table 11: Classification: CObIT, ITIL, ISO 27002 [Own
statement] ........................................... 52
Table 12: Classification: CObIT, ITIL, ISO 27002, Val IT
[Own statement] ...................................... 55
Table 13: Classification: CObIT, ITIL, ISO 27002, Val IT,
IT BSC [Own statement] ............................... 59
Table 14: Process Description POl [Golt2006, 51-53] ............ 63
Table 15: Allocating Processes to Stage 2 Problem Clusters
[Own statement] ...................................... 66
Table 16: Classification of Problems at the Stadtwerke
Diisseldorf [Own statement] .......................... 79
Table 17: Relevant Processes by CObIT and ITIL for SWD
Problems [Own statement] ............................. 83
FIGURES
Figure 1: Embedding IT Governance [Modified from RtiSG2006,
27] ................................................. 14
Figure 2: IT Governance Objectives [Modified from ITGI2003b,
27] ................................................. 16
Figure 3: Structure of Vision, Mission, Strategy, and
Activities [Own statement] .......................... 17
Figure 4: IT and Business Strategy Alignment [ITGI2003b,
30] ................................................. 18
Figure 5: Interrelationship of Effectiveness and Efficiency
[Own statement] ..................................... 24
Figure 6: IT Governance Domains in a Hierarchal Architecture
[Own statement] ..................................... 37
Figure 7: The СОЫТ Cube [ITGI2008d, 25] ....................... 47
Figure 8: The ITIL V3 Service Lifecycle [ITIL2008a] ........... 49
Figure 9: Val IT Focus Areas [ITGI2006b, 9] ................... 54
Figure 14: Percentage Coverage of Problems by Selected
Frameworks [Own statement] .......................... 67
Figure 15: Total Process Number Coverage of Problems by
Selected Frameworks [Own statement] ................. 69
Figure 16: Framework Selection Matrix [Own statement] .......... 73
Figure 17: Relative Matrix Positioning of Problems at SWD
[Own statement] ..................................... 80
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